Hygiene Account Manager Full Time

Hygiene Account Manager / Hygiene

Region: South Wales

CSA Service Group are seeking a Hygiene Account Manager to join our growing hygiene division. The role will involve supporting our client with the daily hygiene requirements in a fast-paced food production environment. The role is fulltime, and the position will require you to work 5 days out of 7, including evenings and weekend working as required.

Duties and Responsibilities:

• To ensure all aspects of the hygiene service are carried out and maintained to the required standard

• To manage the hygiene Hours and ensure all expenditure is authorized and recorded

• To maintain detailed cleaning instructions and schedules for every hygiene activity that meet the requirements of the BRC food safety standard and specified safety standards for audits.

• Responsible for the cleaning of air handling, evaporators, and all aspects of high risk production equipment.

• To conduct compliance audits / inspections of internal hygiene standards and documentation

• To manage the provision of hygiene chemicals and dosing equipment on site – to include regular reviews with the client

• To support the Technical & QA team in obtaining samples for testing and participating in microbiological investigations or projects to drive improvements in the site hygiene standards

• To provide training and awareness for all hygiene staff in all procedures relevant to their role

• Attend regular catch up meetings and Weekly KPI meetings.

Requirements:

• Minimum of Level 3 Food Safety Qualification

• Experience of working in a senior Hygiene management role in a food or FMCG manufacturing environment.

• Knowledge of High Care food environment.

• Experience of Working with HACCP

• People management experience

• Experience of BRC Customer Audits

• Experience leading and working with a diverse workforce

Key Strategic Responsibilities:

• Audit the key operational documentation which your team will utilise in order to maintain due diligence in the provision of the contract services provided by CSA. Examples of such documents are: Cleaning schedules (daily and periodic)

• Projects and plans, compliance testing, Inspections, Training Records & Matrixes. This list is not a full and complete one, there are others, and it is your duty to know and understand the relevant documentation utilised across the contract, and to further develop it according to the most recent legislations, policies, or contract service evolution, with the support of your Operations Manager.

• Micro awareness and elimination planning

• Carry out cleaning and related services inspections on site and deal with any non-conformances as a matter of urgency

• You will ensure your Team are also carrying out their inspections, such as Finished Standards Inspections, Methodology Checks or ad-hoc inspections of personnel hygiene and PPE conformance.

• Maintain staff rotas in such a way as to ensure effective and efficient provision of services without overspend to the agreed budgets. You will assist the Contract Manager in the design of budgets and then you will manage them effectively. No overspend will be accepted unless prior consent is given to you by your Contract Manager.

• You will assist the contract manager to Manage the site annual leave requests to ensure sufficient staff are available so to provide the agreed service specification.

• Take a lead in, and be actively involved in staff recruitment, selection, induction, training, and development. Identify training gaps and be proactive so to develop a continual improvement ethos across the contract. On site strategic development with appropriate business heads

• Innovation & Improvement Planning through strong working relationship

• Maintain a safe and professional approach while working on site.

• Manage the contract services provided by CSA to the Client. This will be achieved by managing your team of Team Leaders and Operatives, thus ensuring a smooth and efficient contract service provision across site.

• Meet with clients on a regular basis to discuss the services provided and to ensure a good working

relationship is fostered.

• Deal with customer complaints or concerns in an efficient and effective manner, wherever possible, within 24hrs.

• Comply with all CSA and Client rules, regulations, and policies

Health and Safety responsibilities:

• Follow Group and company policies and procedures at all times

• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of

service delivery or risk to health and safety or the environment

• Use all work equipment and personal PPE properly and in accordance with training received

• Report any issues or training needs to your Line manager and /or via your divisional incident reporting system

Information Security:

• Ensure compliance with CSA’s information security procedures in all activities

• Proactively identify and report security risks to your manager

• Report actual and suspected security incidents